Terms and Conditions

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Sky Level Agency LLC through our website at www.skylevelagency.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected].

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Acceptance of Terms

By accessing or using the services provided by Sky Level Agency ("Company", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

7. Services

Sky Level Agency provides digital marketing, CRM, and SaaS solutions for small businesses. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://skylevelagency.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

9. User Responsibilities

You agree to:

Provide accurate and complete information when engaging our services

Use our services only for lawful purposes

Not misuse, copy, or redistribute our proprietary tools or software

Keep your account credentials confidential

10. Payment & Billing

All fees are billed as agreed upon in your service agreement or subscription plan

Payments are non-refundable unless otherwise stated in writing

We reserve the right to suspend services for non-payment

11. Intellectual Property

All content, branding, software, and materials provided by Sky Level Agency are the exclusive property of the Company. You may not reproduce or distribute any materials without written permission.

12. Limitation of Liability

Sky Level Agency shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you in the last 30 days

13. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Termination

We reserve the right to terminate or suspend your access to our services at our discretion, with or without notice, for conduct that violates these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

16. Contact Us

If you have any questions about these Terms, please contact us:

Sky Level Agency
Sheridan, WY, United States
📧 [email protected]
🌐 skylevelagency.com